Contact Living Positive Victoria

If you have any questions or would like to contact one of the staff at Living Positive Victoria , you may contact us by phone, fax, email or post, or you may visit our offices directly during normal business hours.

Please find the appropriate contact details listed below.

Suite 1, 111 Coventry Street, Southbank VIC 3006
(03) 9863 8733
(03) 9863 8734

Location Map

How you can give us feedback or make a complaint

Living Positive Victoria aims to provide services that are relevant, accessible and of a high standard. Your feedback will help us improve our services to you. Please let us know if you have been satisfied with a service or if you have a complaint or wish to provide feedback.

Ways to give us feedback include:

  • By email to
  • By appointment at our offices: Suite 1/111 Coventry Street, Southbank
  • By telephone: (03) 9863 8733 9.00am - 5.00pm Mon - Fri
  • By mail addressed to the Business Support Officer, Living Positive Victoria, Suite 1, 111 Coventry Street, Southbank VIC 3006.

We take your feedback and complaints seriously. Making a complaint will not affect any service you receive from us and information about your feedback will only be shared with the staff who are involved in the formal response.

How to give feedback

First, try to resolve the issue with the person you have been dealing with. If you are still not satisfied then speak with or write to the Executive Officer.

What happens when you make a complaint?

Upon receipt of a complaint the Living Positive Victoria representative will attempt to resolve your complaint immediately if possible.

If the Living Positive Victoria representative is unable to resolve your complaint, it will then be referred  to the supervisor or Executive Officer. The Business Support Officer will discuss with you a timeframe for investigation and resolution (usually within 10 working days wherever possible).

Once the investigation has been completed the Business Support Officer will advise the Executive Officer. The Executive Officer will provide a written response to you, explaining what kinds of actions have been taken.

Still not happy?

If you are not happy with the response, you can request the complaint be considered by the Board of Living Positive Victoria. This may take time (depending on when the next meeting is) and you may be asked for additional information.  A written response will be provided by the Board.
Alternatively, you may like to contact the services below

Type of complaint



If you believe you have been discriminated against:

Vic. Equal Opportunity & Human Rights Commission

1300 292 153

If you believe your privacy rights have been infringed:

Office of the Privacy Commissioner

1300 363 992